hacking the future of luxury

CHALLENGE

The global shift to electrification of the motor vehicle industry and rising competition severely damaged Jaguar's sales, particularly in key markets like the U.S. and China.

HOW CAN WE HELP JAGUAR understand ITS EVOLVING MARKET?

By understanding luxury and what drives its metamorphosis.

OUR APPROACH

We helped Jaguar dig under the skin of their new target market, a demographic of unique, high net-worth individuals, in order to strategically reposition the brand for their future customers.

This was achieved through a mix of ethnography, rich interviews, and luxury safaris, all of which converged in a Future Lab with pioneering masters and experts in Asian luxury branding.

True Jaguars don’t follow; they redefine the hunt

Impact

We validated a bold and global future facing brand positioning and gave Jaguar the confidence to push forward and copy nothing.

WAVES IN THE MEDIA

Luxury today transcends price and status; it thrives on personalisation, exclusivity, exceptional service, cultural connection, and authentic storytelling tailored to discerning, confident buyers

Insights from consumers in the luxury market

Elevating the Customer Experience

"In luxury, service isn’t an option—it’s the expectation."
"From bespoke design to personalised service, standing out starts with thinking different."
"Customisation isn’t a feature; it’s the standard."
Luxury Reimagined

"Beyond price and heritage, luxury is now a badge of individuality."
"The next level of luxury? Independent, bold, and culturally attuned."
"A British icon reborn, a global statement crafted."
The Power of Perception

"When the world sees innovation, China sees a symbol of pride."
"Heritage matters, but a disruptive spirit defines the future."
"Forget manufactured luxury—authenticity is the ultimate sophistication."
Performance + Personality = Prestige

"It’s not just a car; it’s a conversation starter."
"Design radically, perform relentlessly—only then do you become indispensable."
"Luxury vehicles aren’t just tools—they’re extensions of ambition."
Experiences Make the Brand

"Every drive should feel like an invitation to something extraordinary."
"From racing tracks to rice dumplings—luxury now means culturally immersive moments."
"Service doesn’t end with the sale—it begins there."
Digital Is the New Luxury

"In the age of savvy consumers, authenticity wins on every platform."
"Influencers aren’t optional—they’re your front-row ambassadors."
"Success is measured in social stories, not just sales."